At Noctis Frames, we are committed to providing high-quality photography accessories, cameras, and lenses. If you are not fully satisfied with your purchase, we offer a return and refund policy under the following terms.

1. Eligibility for Returns

  • You may request a return within 14 days from the date of delivery.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for returns.
  • Certain products, such as memory cards, batteries, and cleaning kits, are non-returnable for hygiene and safety reasons.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us at [Insert Email] within 14 days of receiving your order.
  2. Provide your order number, product details, and reason for return.
  3. We will provide instructions on how and where to return your item.
  4. Once we receive and inspect the item, we will notify you of the approval or rejection of your return.

3. Refund Process

  • Approved refunds will be processed within 7–10 business days after we receive and inspect the returned item.
  • Refunds will be issued via cash.
  • Shipping fees are non-refundable unless the return is due to a damaged or incorrect item received.

4. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery with:

  • Clear photos of the product and packaging
  • Your order details
    We will arrange a replacement or full refund, depending on the situation.

5. Exchanges

  • We only replace items if they are defective or damaged.
  • If you need an exchange for the same item, contact us at [[email protected]] within 14 days of receiving your order.

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days, please:

7. Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened memory cards, batteries, and cleaning kits
  • Customized or special-order items
  • Items returned after 14 days of delivery

8. Contact Us

If you have any questions about our refund and return policy, please reach out to us at [email protected].