At Noctis Frames, we are dedicated to delivering high-quality photography accessories, cameras, and lenses to our customers worldwide. Below are the details of our shipping policy, including processing times, delivery timeframes, and shipping-related guidelines.
1. Order Processing Time
- All orders are processed within 1–3 business days after order confirmation.
- Orders are not processed or shipped on weekends and public holidays.
- If there is a delay due to high demand or unforeseen circumstances, we will notify you via email.
2. Shipping Time & Delivery Estimates
Delivery times vary based on the destination:
| Region | Estimated Delivery Time |
|---|---|
| United States & Canada | 7–14 business days |
| Europe | 7–14 business days |
| Asia & Middle East | 10–20 business days |
| Australia & New Zealand | 10–20 business days |
| Africa & South America | 15–30 business days |
- Please note that delivery times may be affected by customs processing, local holidays, or unexpected delays.
- Remote areas may require additional delivery time.
3. Shipping Costs
- Shipping costs vary based on location, package weight, and shipping method.
- The final shipping cost will be calculated at checkout.
4. International Shipping & Customs
- We offer worldwide shipping, but some countries may have restrictions on certain photography products.
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- Noctis Frames is not responsible for delays due to customs clearance.
5. Tracking & Order Updates
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can track your package through our website or the carrier’s tracking portal.
6. Lost or Stolen Packages
- Noctis Frames is not responsible for lost or stolen packages after they have been marked as “delivered” by the carrier.
- If your package is lost in transit, please contact us at [[email protected]], and we will assist you in filing a claim with the shipping provider.
7. Delayed or Failed Deliveries
- If a package is undeliverable due to an incorrect address or failed delivery attempts, it may be returned to us.
- In such cases, we will contact you for re-shipment options. Additional shipping charges may apply.
8. Contact Us
If you have any questions about your shipment, feel free to reach out [email protected].